Shipping Policy

Shipments

The following terms apply to all shipments within Mexico.

Prices posted on our website www.tannerherramientas.com, do NOT include any shipping costs except where expressly stated otherwise, and our prices are subject to change at any time without notice.

In all shipping requests the customer agrees to provide a valid and fully traceable address within Mexico where the order can be delivered. (All deliveries are subject to the selected parcel service coverage, especially in door to door services). In case of providing an untraceable address the customer agrees to cover any additional cost. (In case of doubts with our coverage areas please check with our customer service, webstore@tannerherramientas.com)

All shipments made by any of our branches are perfectly packed, in case your order is delivered with visible physical damage by the parcel service, you must indicate with a note before signing the manifest to the parcel service courier, indicating that the package has visible damage or signs of abuse (opened, beaten, punctured, wet, wrapped, broken box or removed Tanner seal, etc.). Without this note you confirm that you receive the package in full conformity. If the courier delivery person does not allow you to add a note on the delivery manifest, you should not receive the package for any reason.

In case you suspect that the package delivered by the courier service does not match the one you purchased, you should not receive it indicating the reasons to the courier service person and you should report it to us immediately to make the clarification with your order or invoice number.

Once you have received the package or authorized personnel at the delivery address, you have maximum 24 hours to report anomalies for physical damage or missing items in your order, after this period of time any exchange or claim will not proceed.

Delivery coverage areas

Coverage areas extend to all states of Mexico where the parcel services have coverage, and this service is limited to the availability of such service's provider. This service is also subject to the following conditions: political, climatological, war conflicts or any other condition that limits the parcel services correct operation.

We are limited to process orders in which the following cases arise:

· Orders with incomplete address.

· Orders without confirmed payment.

· Orders placed through a parcel service other than the one offered in our online store.

· Special arrangement shipment requests from any parcel service.

Available shipment types (Select parcel service).

Standard shipment:

Standard shipping is made by the parcel company PAQUETEXPRESS. Shipping prices are calculated according to the purchase volumetric weight and distance from our shipping branch in Chihuahua, Chih. to the destination.

Once your order has been processed, if in stock, your products will be shipped no later than the next business day (Monday through Friday), arriving at their destination within 3 to 5 days.

The cost of such shipping is specified before completing your purchase, in purchases where the products total weight is less than 60 kilograms, while in purchases with a weight greater than 60 kilograms will not be charged for shipping and this will be specified in $0.

Sometimes a $0 cost will be displayed because your zip code is in an area with no coverage.

When a $0 shipping cost is specified, our team will contact you to arrange a shipping method, in the case that the destination address is not within our coverage, we can ship to the nearest branch (occurs) to the destination address, and this will be by mutual agreement.

Express shipment:

Our parcel services include Express shipping services for fast delivery. The next day service is a delivery service before noon the following day, after the package is documented at the branch, the 48 hours service is shipped and delivered within 48 hours after the package is documented at the branch.

Next day available in:

· Cuauhtémoc, Chih.

· Cd. Juárez, Chih.

· Nuevo Laredo, Tamps.

· Monterrey, NL

· Apodaca, NL

· Durango, Dgo.

48 hours available in:

· Delicias, Chih.

· Cd. Obregón, Son.

· Navojoa, Son.

· Hermosillo, Son.

· Guaymas, Son.

· Los Mochis, Sin.

· Guasave, Sin.

· Guamúchil, Sin.

· Culiacán, Sin.

· Mazatlán, Sin.

· Matamoros, Tamps.

· Cd. Victoria, Tamps.

· Zacatecas, Zac.

· Aguascalientes, Ags.

· San Luis Potosí, SLP.

· Guanajuato, Gto.

· León, Gto.

· Celaya, Gto.

· Irapuato, Gto.

· Lagos de Moreno, Jal.

· Zapotlanejo, Jal.

· Tepatitlán, Jal.

· Zapopan, Jal.

· Tonalá. Jal.

· Guadalajara, Jal.

· Querétaro. Qro.

· San Juan del Río, Qro.

· Tlanepantla, Edo. Méx.

· Ciudad de México

Parcel services limit Express shipments to assigned zones only and both services apply an additional cost. Please check with our customer service and request this service for availability and to receive a quote.

E-mail: webstore@tannerherramientas.com

Tel: (614) 414 2223 Ext.1138

IMPORTANT:

Shipments placed on backorder or restocking status may take an extra 1 to 2 days due to customs issues.

In case of requesting material on backorder or in restocking status, please contact our customer service for further information.

While the restocking product is in transit, it is not possible to ensure a day or time of delivery and it is subject to the provisions imposed by the customs services and the parcel service.

If your order includes products in restocking status and others in stock, you will be charged for each shipment.

Machinery shipments

For shipments of machinery or equipment exceeding 60 kg, it is necessary to contact us at customer service for a quote on shipping and insurance costs.

No shipping service includes insurance, if required please contact customer service.

Our shipping service does not include loading and unloading maneuvers, these must be requested with your shipment.

Branch deliveries

Compra online y con modalidad entrega en sucursal, esta modalidad de entrega no genera ningún tipo de costo y esta limitada al envío de productos menores a 30 kilogramos.

Branch office delivery is only available in the following cities:

Chihuahua, Chih. ( map )

· Jorge Luis Borges 104, Complejo Industrial Chihuahua, C.P. 31136 Chihuahua, Chih.